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Members - Billing & Subscriptions
Questions related to Billing & Subscriptions for Locals members
How do I cancel my subscription?
How do I cancel from the community website? At the Manage Support page, click cancel to end your subscription (you will still have supporter access until the end of your billing cycle). If you cancel an annual subscription, then you will still have supporter access for the year but the subscription will not auto-renew when it expires (you would need to re-subscribe to keep having supporter access after it expires). !(https://storage.crisp.chat/users/helpdesk/website/e9529c61f3bf4000/how-t
What is tipping?
What are tips? Tips are an optional way for members to show appreciation on other members' posts inside a community. They do not resemble a form of "support" like when giving coins to a community creator as a form of support to gain access to the full supporter benefits of that community. Who can tip and who can receive tips? Creators have the option to enable this feature for their respective communities. They can choose to disable it completely if they don't want to introduce the tipp
How do I give a gift subscription?
If you would like to Gift someone a subscription and/or Locals coins to support communities of their choice, there are a few different ways to get to the Gift Subscription page: Go to locals.com > Account Settings > Billing & Subscriptions and click the “Gift Subscription” button. Go to the community website of a community you’ve joined, just to the right of the newsfeed is a button to buy a Gift Subscription. !(https://storage.crisp.chat/users/helpdesk/website/e9529c61f3bf4000/gift-s
Why didn’t my coins get added to my wallet on the Locals app?
If you purchased coins through the app and got charged, but no coins were added to your wallet, you can usually resolve this by doing the following: If you are at a community page (i.e. The Rubin Report) Go to your Settings by tapping your portrait on the bottom right, and then tap "Manage Subscriptions." Next, tap the plus sign on the top right corner. Then, tap "Buy Coins." Finally, long press on the "Buy" button, and this should restore your purchase. If you are at t
Why do credit card charges fail?
Locals uses Stripe as it's payment system to process all credit card transactions made from the web. There are 3 general reasons why we fail to charge your credit card, which will cause your subscription to be canceled or fail to start. 1. Wrong payment information When creating a new subscription, Stripe will not always know whether or not the information you initially entered is correct. It communicates with your bank after the information is entered and sometimes
How do I update my credit card information or edit my subscription amount?
How do I update it from the community website? At the Manage Support page, if you are a monthly subscriber, you will see little pencil icons that when clicked, will allow you to edit your support amount or credit card information. !(https://storage.crisp.chat/users/helpdesk/website/e9529c61f3bf4000/manage-support-edit-cred
How do I subscribe to communities?
How do I subscribe from the community website? From the community website, on the left menu click on “Manage Support.” After clicking subscribe, you will be prompted to enter your credit/debit card information. If an annual subscription option is available for the community you’ve joined, it will be selected by default, but if you would prefer to have a monthly auto-recurring subscription instead, you can click that option on the left (you can always choose to upgrade to an annual sub
How do I cancel my coins subscription through the Locals app?
If you subscribed through iTunes or Google Play: If you have a coins subscription through iTunes or Google Play and want to cancel it, you will need to cancel it within your phone's app store subscription settings. You can read the instructions from Apple and Google here: iOS: https://support.apple.com/en-us/HT202039 Android: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en If you subscribed directly with your credit card: If you have a c
How do I subscribe through the Locals app?
You can support communities from the Locals app by purchasing coins via Apple/Google store and giving them to the communities you want. We recommend subscribing on the website if possible, as your subscription will still be recognized when you access the app. Go to the community you want to subscribe to; there will be several ways to initiate. Scroll to find them on your My Newsfeed, find a locked post and tap the red “support” button !(https://storage.crisp.chat/users/helpdesk/websit
How do I give one-time support?
What is one-time support? One-time support is where you give money to a community the same way you would when you create a subscription, except for the fact that we will not automatically charge you the next month. You pay one time for the duration and that's it. If you want to continue getting supporter access, you need to either create a subscription or do a one-time support each month you want access. How do I give one-time support? On the support landing page of a community, you
How do I purchase coins on the Locals app?
What are Locals coins? Locals coins are a type of currency that you can purchase and then give to the community you want to support, instead of paying directly with your credit/debit card. Because of how Locals is structured as a platform, the Locals coins currency was created in order to satisfy the Google/Apple in-app purchase guidelines. To purchase coins through the app, there are 2 different routes you can take, depending on if you purchase them when accessing a specific community, o