Articles on: Creators - Getting Started

How do I upload videos, podcasts, photos?

Creators and supporters are able to upload media to the community through their posts. Media includes photos, videos, audio and PDF files (only Creators can upload PDFs).


For instructions on how to post live stream videos, click here. To learn how to publish articles, click here.


In order to upload these files:


  1. Click on the Write a Post area where you will see a drop down option called "Add Content"



Write a Post


  1. Click on the drop down and make your selection. You will be prompted with your OS's window browser to select your file.




  1. After selecting your file, the file will start uploading. Images are relatively quick whereas Videos and Audio files may take longer depending on their size, quality and other metrics. While the files are uploading to the post, make sure you keep your window open (you can navigate to other tabs on your browser but the page where you have your files uploading should be kept open)


You can upload up to 10 photos in one post


  1. When a video is uploading, there are options to add a custom thumbnail for the video. Click it to upload an image from your device to use as the thumbnail. You'll also see the option to add the video to a Playlist in your Content library (you can also create a new Playlist if you don't have any yet, or if you want to create a new category).



While uploading, you can also choose to toggle on Auto-submit. If you have larger videos/podcasts that may require more uploading time, if you're finished with editing it, Auto-submit will allow you to automatically publish the post once it finishes uploading so you don't need to come back and press Publish after it finishes.


Video and Audio files may not immediately be available to view on the post. Once you submit the post, we then have to process the file from our end before members of the community are able to view the content. However, members will not see the post while the media file is still processing. Only you will be able to see the post while it is processing in case you need to make any edits to the post. If you would like to view the status of any video/audio upload for more details, you can do so in the Uploads page within your Community Admin Panel.



  1. If configured, videos and audios uploaded by you or your team can be viewed through the Content Library as well.


Post Publication Settings


For each post, you also have different settings available to you as a creator.



To learn about Post Publication settings in more detail, refer to this article: What are the settings I have for publishing a post?


Restrictions on uploads:


How do I upgrade?


Acceptable file types for Videos:

  • mpeg
  • mp4
  • ogg
  • mov
  • webm
  • x-ms-wmv
  • x-flv
  • 3gpp
  • 3gpp2


Acceptable file types for Audio:

  • mp3
  • mpeg4
  • wav
  • m4a


Acceptable file types for Images:

  • png
  • jpg
  • gif (please make sure gifs do not have many frames)
  • pdf
  • webp


Updated on: 04/03/2024