How do I download my content and live streams?
As a creator, the content that you upload to your community is yours. You always have the option to download anything you uploaded yourself whether it's your videos or podcasts.
Where do I go to download my content/live streams?
- Go to your community admin settings
- Go to the Content Library tab
- Select what type of content you want to download in the "Sort" filter (Videos, Live Streams, etc)
- Next to each content thumbnail, there is a download button, click it
- You will be prompted with a pop-up to download, leave it open while it downloads
- Once it finishes downloading, it should be saved to wherever you normally have your device settings set to save
About Live stream downloads
- Downloads are only available for streams started on March 8, 2022 and after
- Files will not be available for download immediately after the stream and can vary. Typically it can be from 24-48 hours after your stream has ended.
- While it is processing, a download button will not be available and you can see from the status that the downloadable file is processing.
- It's available to Starter + communities but if you are currently on the Basic tier, once you are upgraded, you can still retroactively download streams you did from March 8, 2022 onward
Updated on: 26/07/2023