Articles on: Creators - Billing

How do I provide a refund to a supporter?

This is for members who subscribe directly through the web only with credit card as this is connected directly with the Creator's Stripe account.

Since all supporters pay to your own Stripe account directly, Locals does not manage a creator's billing administration. In the case that a supporter asks for a refund and you choose to grant it, you will need to perform this action on your Stripe dashboard externally.

The following information is taken from Stripe's knowledge base and may not be up to date at the time of reading. For assurance, we suggest you read more from Stripe's own website about any settings that need to be done from your own Stripe account.

You can refund charges made to your account, either in whole or in part. Refunds use your available Stripe balance—this doesn’t include any pending balance. If your available balance doesn’t cover the amount of the refund, Stripe debits the remaining amount from your bank account. ​​If Stripe can’t debit the remaining amount from your bank account, your refunds may go into a pending status until you add funds to your Stripe balance. You can view a list of all your pending refunds in the Dashboard. If the original charge underwent currency conversion, the refunded amount converts back using the same process. There are no fees to refund a charge, but the fees from the original charge aren’t returned. We submit refund requests to your customer’s bank or card issuer. Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Once issued, a refund cannot be canceled. Disputes and chargebacks aren’t possible on credit card charges that are fully refunded.

How to Refund on Your Stripe Dashboard

Log into your Stripe account from
Find the payment to be refunded in the payments overview page (can usually by found by just search up the users' email address)
Click the ••• icon to the right of the charge. From the resulting menu, select Cancel payment (Refund)
By default, you will issue a full refund. For a partial refund, enter a different amount to be refunded

We suggest partial refunds for annual subscriptions where months have already elapsed since the last charge
Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund
Click Refund
After refunding, we recommend you send a receipt of this to the supporter. You can do this by clicking on the Send receipt button (email icon) when mousing over the transaction you refunded.

Updated on: 27/06/2022