Question 1

How Much Does Locals Charge?

Accepted Answer

Locals Platform Fee

Locals charges a 10% platform fee per all subscription, one time transactions (not including Content+), and tips.

Locals charges a 20% platform fee per all one time Content+ transactions.

Credit Card Transaction Fees for US Based Creators

Locals uses Stripe and other Credit Card Processors for Credit Card processing for subscription and one time credit card payments. Stripe charges 2.9% + $0.30 per transaction. Our other payment processors charge a similar rate.

Credit Card Transaction Fees for non US Based Creators

For Creators outside the US, the Stripe fees vary by country. Stripe converts USD to the local currency when the funds are moved from the Creator’s Stripe account into their bank account.

3rd Party Transaction Fees

For transactions sourced from the Mobile App Stores and TV Stores, Apple, Google, Amazon, and Roku charge a transaction fee ranging from 15% to 30%. We apply the same fee that is imposed by the App store.

Locals Transaction Fees for Locals Coins

For Locals coins, Locals charges a transaction fee similar to Stripe per transaction. Read more about coins here.

Question 2

Why did I get an error on the app while performing an action?

Accepted Answer

If you received an error while trying to perform an action on the app (such as posting a comment or trying to save a setting), it is usually one of two reasons.

Error message

Your internet connection is weak. Try switching to data if you are using WiFi or try going to an area with better internet connection before trying again.
The load on the system is temporarily high and may not have picked up the action at that instance. Try waiting a while before trying again.

If you continue getting this error and there is no issue with your internet and this happens continually for more than 24 hours, please contact us with the following information

App version (this can be found in the About App page under the Settings tab)
What device are you using (be specific with the model if possible)
What OS are you running (ex: iOS 14 / Android 12, etc)
Specify what action you were trying to perform and if it's happening on a specific community

In the meantime, you can try performing these actions on the community websites or locals.com.

Question 3

Sign Up/In with your Rumble Login

Accepted Answer

Locals will now require new users to sign up via Rumble using SSO. Any returning users can either sign in with their existing Locals credentials or login via their Rumble login. Single sign-on (SSO) is an authentication scheme that allows a user to log in with a single ID to any of several related, yet independent, software systems.

How do I create an account on Locals if I don't have a Rumble account?

Go to any of the sign up pages on Locals / app and click the button to Sign up with Rumble
You will be redirected to Rumble's login page, make sure you click Create one now! link at the bottom
Complete the sign up form
You will receive an email to verify your email address from Rumble. Open the email and click the link.
After clicking the link from your email, you will be directed to a page with a button "Continue to Locals" - click this button
Complete your profile set up on Locals

How do I create an account on Locals if I already have a Rumble account?

|| Before you start this process, we highly recommend you make sure you have verified y

Question 4

What is a diamond badge?

Accepted Answer

What is a diamond badge?

A diamond badge is a special badge per community that supporters can earn once they have paid for supporter access for 365+ unique days in total AND have an active form of support at any given time in a community. The badge can be lost if lose your supporter access but you will earn it back the next time you support again. You will receive an email notification about this when you first earn the badge.

The badge is to show appreciation to supporters within a community who have been long time supporters.

| Please note that it is awarded per community meaning that if you have subscribed for longer than 365 days in Community A but not in Community B, you and others will only see this badge while you are in Community A.

Where does it show up?

On your community profile

Profile

On your posts/comments/replies

Posts

Next to your chat messages

Chat

Question 5

How do I set up my Stripe account to get paid on Locals?

Accepted Answer

What is Stripe?

Stripe is a technology company that securely processes online payments for internet businesses.

Creators are paid through their Stripe account whenever a supporter of the community subscribes. You can either create a Stripe account (or already have one) prior to connecting it to Locals or you can start the process through Locals.

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Creating a Stripe account

This process can take around 10-15 minutes

What are some of the information that Stripe requires during the set up?

Your business name/address (You don't have to be a business to use Stripe. Simply sign up as a Sole Proprietor and enter your address)
Personal information such as legal name, email, DOB, home address, phone number, and last 4 digits of SSN
Government issued ID
Information about your business (if applicable including proof of credit card statements)
Your bank routing and account numbers (so Stripe knows where to send your money)

How do I connect my Stripe to Locals?

Log into your Locals community
Go to the Community Admin panel (located under your username menu)
Go to Payment Setup on the left side menu
Click on Connect under Connect My Stripe
a. If you already have a Stripe account at this point, Sign in

||| If you have a Stripe account that is currently connected to another business, we advise that you

Question 6

What are tiers and what does upgrading my community plan entail?

Accepted Answer

What are tiers?

Tiers are levels of feature access and usage your community enjoys on the Locals platform. Because Locals does not rely on advertisements or selling user data, tiers are a way for Locals to offer levels of feature access according to community supporter numbers.

How many tiers are there?

There are three tiers assigned by your communities supporter numbers:

Basic
Starter
Pro

How do I know what tier I am on?

You can see your tier by going to the Community Tier menu item in the Admin Settings. Go to Admin Settings->Community Tier.

What are the supporter numbers that determine my tier and what metrics determine my ability to upgrade?

You are assigned a tier according to the number of supporters, both 1-time and subscription, your community has. When you have reached a tier milestone you can be upgraded to another tier.

Basic Tier - 0-49 Supporters Starter Tier - 50-499 Supporters Pro Tier - 500+ Supporters

What are my usage allocations for tiers?

Email Limit

Max amount of emails that can be sent in a month. Community cannot go over this amount.

Basic - 10,000 Starter - 75,000 Pro - 1,000,000

Storage Upload Limit

Max megabytes we allow creator/admin/team to upload in community in total each month.

Basic - 5,000 (5gb) Starter - 15,000 (15gb) Pro - 50,000 (50gb)

Live Stream Time Limit

Max time allowed for ea

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